We replaced the book with music via Spotify and then tried to relaunch Libby to replay a book, and now we can not play anything via libby. When we tried to swap it out for a different book via libby, we got the “unable to browse music” error in the app. We were able to play, rewind and pause with out issue.

Yes I have remove and re-added the service.no improvement.Īdditionally on one of our speakers we discovered that a libby book was paused.

both my wife and I have tried this independently on both of our phones, and are having the same experience.

yes I have force closed the app and launched it again.

when I open the libby by overdrive service I get a screen that says “unable to browse music”

From the Sonos App I play content via Browse/music Services.

Yes the book(s) have been checked out as I can play them with out issue directly from the libby app.

Let me try to answer all your questions from my point of view… Hello and thanks for volunteering to help.

I'm going to have to find out internally what kind of visibility we have into this service, and what contact, if any, we have with the company that provides it. There are more than 80 services that can play to Sonos. The Sonos app is receiving a very generic error from the server managing the content. The Sonos app can't even get to the point where it tells the speaker to play, because the app is unable to access the data from wherever it is hosted.

I can see the error in the logs of the Sonos app. I tried creating an account of my own, but none of our local libraries are using that service. We don't have test accounts for the Libby by Overdrive service, so I can't test right now if the issue is isolated only to you. I'm a supervisor on the Sonos Customer Experience team. I got this follow-up email today, which makes me think that if you’re having this problem, you should call them, because they’re not aware that it’s a widespread issue: They had me reboot my Wifi and speakers several times… uninstall and reinstall both Sonos and Libby apps… Unpair and re-pair Sonos and Libby apps… Nothing has changed the error message: “unable to browse music.” I spent about 2-3 hours on the phone with Sonos customer service last night to resolve this issue.

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